Privacy Policy

Perceiva AI is a product of Perception Labs ("we", "us"). We build AI voice agents that answer calls and book appointments for businesses. Questions about this policy or your information: janak@perceivaai.com.

• Business information from public sources. To show a business owner a personalized demo, we collect publicly available details about the business, such as its name, location, services and public contact details, and the owner's name and work email or phone number where these are published.
• Contact details you give us. For example, the email address or phone number you type on the demo page or say during a call, and anything you write to us.
• Call recordings and transcripts. Demo calls are recorded and transcribed. That includes what you say, your voice, and a short summary of the call.
• Booking details. If you book a meeting with us, your name, email, the time you picked and any notes you add.
• Technical data. Basic information that every website receives, such as your browser type and the pages you open, plus call times and lengths. To stop abuse, we turn your IP address into a scrambled, one-way code (a keyed hash) and count requests against it; we don't store the address itself for this.

We don't use advertising or analytics cookies, and we don't sell your personal information.

The agents on our demo calls are AI, not people. They are told never to claim to be human, and if you ask, they'll say they're an AI voice agent. What they say is generated by an AI model and can be wrong.

Every demo call is recorded and transcribed. The page tells you this before you start, and each agent says it at the beginning of its call. By starting a call, you consent to it being recorded and transcribed. If you don't want that, please don't start a call; you can email us instead.

• to run your demo: personalize it to your business and connect your calls;
• to book, confirm, move or cancel the meetings you schedule with us;
• to contact businesses about our service by email, and to follow up with you if you ask us to. Every email has a one-click unsubscribe link;
• to prevent abuse and keep the service secure, for example usage limits per link and per network;
• to review calls and improve our agents and our service;
• to meet legal obligations and to protect our rights.

We use these service providers. They handle information on our behalf, only to provide their service to us:

• Vercel: hosts this website and our servers.
• Supabase: our database (business details, contact details, demo links, call records, bookings).
• Vapi: runs the voice calls, including call recordings and transcripts.
• Daily: carries the audio of calls made in your browser (through Vapi).
• OpenAI: the AI model that writes the agents' replies (through Vapi).
• AssemblyAI: turns callers' speech into text (through Vapi).
• Deepgram: turns the agents' replies into speech and, in one of our setups, callers' speech into text (through Vapi).
• Cal.com: books and manages meetings you schedule with us.
• Google Workspace: our email and calendar.
• Our own automation server (n8n, run by us): sends our follow-up emails and updates our records.
• Telegram: internal alerts to our team; these contain no personal data, only internal reference numbers.

We may also share information if the law requires it, to protect people's rights or safety, or as part of a merger or sale of our business (in which case this policy keeps applying to it).

• Call recordings and transcripts: up to 90 days, then they are deleted.
• Usage-limit records (the scrambled code made from your IP address): up to 90 days.
• Business and contact details, and booking details: for as long as we're in touch about our service, or until you ask us to delete them.
• Unsubscribe records: if you unsubscribe, we keep your email address or phone number on a do-not-contact list, so that we never contact you again.

Every email we send has an unsubscribe link. One click on the button it opens stops all our emails at once and switches off any demo links we sent you. You can also email janak@perceivaai.com and we'll do the same.

Depending on the state you live in (for example California, Colorado, Connecticut, Virginia or Texas), you may have the right to ask what personal information we hold about you, to get a copy of it, to correct it, to delete it, and to opt out of its sale, targeted advertising or profiling. We don't sell personal information or use it for targeted advertising.

To make a request, email janak@perceivaai.com from the address we have on file, or tell us how we can confirm it's you. You can also ask someone to make a request for you. We'll reply within 45 days, and we won't treat you differently for using these rights. If we turn down your request, you can reply to appeal, and we'll explain our decision.

We protect your information with encryption in transit (HTTPS), demo-link secrets stored only in hashed or encrypted form, strict access controls on our database, and usage limits. Only the people who need it for their work can see call recordings. No system is perfectly secure, so we can't promise that information will never be accessed without permission; if a breach affects you, we'll tell you as the law requires.

Our service is for businesses and is not meant for anyone under 18. We don't knowingly collect information from children. If you think a child has given us information, email janak@perceivaai.com and we'll delete it.

Our service providers process information in the United States and other countries, and our team may access it from outside the United States. Wherever it is handled, we protect it as this policy describes.

If we change this policy, we'll post the new version here with a new effective date. If a change is significant, we'll also make reasonable efforts to let you know, for example by email.

Perception Labs, for Perceiva AI: janak@perceivaai.com.